Shipping policy

Shipping Policy for Nativo Boutique LLC with Third-Party Couriers

At Nativo Boutique LLC, we partner with reliable third-party courier companies to ensure your orders' safe and timely delivery. Below is our policy regarding shipping services handled by these couriers:

Processing and Shipment

●       Order Fulfillment: Once your order is processed and packaged, it is handed over to one of our trusted courier partners for delivery.

●       Third-Party Responsibility: While we ensure proper handling of your order until it is dispatched, the selected third-party courier manages the delivery process.

Delivery Timelines

●       Delivery timelines are estimated based on the courier company’s service standards and vary depending on the shipping method (e.g., standard or expedited). Nativo Boutique LLC is not responsible for delays caused by courier service disruptions or unforeseen circumstances, such as weather conditions or customs clearance.

Tracking Your Order

●       Upon shipment, you will receive a tracking number and a link to monitor the status of your package directly through the courier's platform. Please note that tracking updates depend on the courier's system.

Lost, Damaged, or Delayed Shipments

●       Lost Packages: If a package is reported lost, we will coordinate with the courier company to investigate the matter. Resolutions may include a refund or replacement, subject to the courier's investigation outcome.

●       Damaged Items: If your order arrives damaged, please contact us within the timeframe stipulated in our Return Policy with photos of the product and packaging. We will file a claim with the courier and work to provide a resolution.

●       Delays: Nativo Boutique LLC cannot guarantee delivery times once the package is delivered to the courier. However, we will assist you in resolving significant delays by contacting the courier on your behalf.

Third-Party Courier Terms

●       By placing an order, you agree to abide by the terms and conditions of the selected courier company. Any claims related to shipping (e.g., damage, loss) may also be subject to their policies and timelines for resolution.

Incorrect Shipping Information

●       Please verify your shipping address before placing your order. Nativo Boutique LLC is not liable for delays, misdeliveries, or additional charges resulting from incorrect or incomplete address details.

Contact Us

If you have any concerns about your shipment or require assistance with a courier-related issue, please contact us at customerservice@nativiboutique.com. We will work closely with the courier to address your concerns promptly.

Thank you for choosing Nativo Boutique LLC. We are dedicated to providing an exceptional shopping experience and ensuring your items reach you safely and efficiently.