RETURN POLICY

Nativo Boutique LLC Return Policy At Nativo Boutique LLC, customer satisfaction is our top priority. We understand that sometimes items may not meet your expectations, and we are here to help make the return process as seamless as possible. Please review our return policy below: 1. Return Eligibility

• Items must be in their original condition, unused, unwashed, and undamaged, with all original tags and packaging intact.
• Items that show signs of wear, alteration, or damage cannot be accepted.
• Personalized, customized, and final sale items are non-returnable and non-refundable unless they arrive damaged or defective.

2. Return Time Frame

• Returns are accepted within 30 days of the purchase date for a full refund. If more than 30 days have passed, unfortunately, we cannot offer a refund.
• For exchanges, items may be returned up to 45 days from the purchase date.

3. Proof of Purchase

• A valid proof of purchase is required to process any return or exchange. Please provide your original receipt, order confirmation email, or order number when initiating a return.

4. Refund Process

• Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your statement after it has been processed.
• Shipping fees, if applicable, are non-refundable.

5. Non-Returnable Items

• Certain items are not eligible for return, including:
  • Final sale and clearance items.
  • Customized or personalized products.

6. Return Shipping

• Customers are responsible for returning shipping costs unless the item arrived damaged or defective.
• For defective or incorrect items, please contact us at customerservice@nativoboutique.com within 7 days of receiving your order. We will provide a prepaid return label for qualifying returns in these cases.
• We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

7. Damaged or Defective Items

• If you receive an item that is damaged, defective, or incorrect, please reach out to us within 7 days of delivery.
• Send us an email at customerservice@nativoboutique.com with your order number, a description of the issue, and photo proof of the damage or defect.
• We will work with you to resolve the issue as quickly as possible, including providing a replacement or a refund as appropriate. Please note that most of our pieces are handmade and unique, which means that in some cases, it may not be possible to replace your product with an identical one.

8. Exchanges

• We offer exchanges for items of equal value if the original item is available in stock.
• To initiate an exchange, please follow the return instructions and specify your exchange request in your email. Once the returned item is received and inspected, we will process the exchange and send the replacement item.

9. How to Start a Return

• To start a return, please contact us at customerservice@nativoboutique.com.
• We will provide you with a Return Authorization Number (RAN) and further instructions for completing your return.

Additional Notes:

• Seasonal or Promotional Sales: Items purchased during promotional events or seasonal sales are final sale unless otherwise specified.
• Partial Refunds: In cases where returned items are not in original condition, Nativo Boutique LLC reserves the right to issue a partial refund based on the item’s condition upon inspection.

For further questions or clarification on our return policy, please contact us at customerservice@nativoboutique.com or call us at +1 (943) 238-1200 We are here to help ensure you have a positive shopping experience with Nativo Boutique LLC!